We take our clients’ data and its protection seriously. All data is encrypted with the same level of security provided by financial institutions. We do not store or retain personal information about our clients, including credit card numbers.
We are happy to provide our clients with Lease, lease-to-own, or layaway options. You may take home any piece and pay 20% of its value/month to lease it or until you have completed the purchase. All installs and uninstalls are a fee, separate from the lease or lease-to-own options. The returned art must be original, or full payment for the piece is required. The studio retains the art in the Layaway Plan, and the client receives it upon full payment.
When you purchase art or make glass with us, you join our Beyond Glass Community. We respect and are committed to protecting your privacy. We do not sell or give away any of the information you provide. We use it to send you announcements, news, and offers. You can unsubscribe at any time.
There are no refunds for custom pieces, reserved classes, experiences, events, rentals, or workshops booked at our studio. We need 72 hours’ notice to attempt to resell the time slot for rescheduling. If you must reschedule within 72 hours due to an emergency, there will be a $100 fee. Less notice than 72 hours does not allow enough time for someone else to book the vacant spot.
If you purchase art glass from us in our showroom, gallery, or online and want to return it, you can do that within 30 days of purchase as long as you have a receipt and the piece is in its original condition. The refund will be in the form of studio credit to apply towards a similar or higher-priced piece. The customer will pay for return shipping if needed. All sales are final on discount items, sale items, and seconds. We will install wall pieces for an additional fee.
We currently ship only within the continental United States. We ship with UPS, as they have provided us with the most reliable, least expensive service with insurance. We do our best to ship within three days of your order. Shipping time is usually three to six days in the continental U.S.
Everyone who makes glass with us must read & sign our online safety waiver before coming to the studio. It is not that what we do isn’t safe. It is just that there are lots of opportunities to get hurt. We work with hot, sharp, bright light and particulate matter daily. We are committed to safety in every decision and action we make. Because we care, we actively foster a culture centered around zero accidents with our staff and customers.
These are our policies, and we live by them. Anyone who doesn’t follow them cannot play with us.
